Return Policy

Ninja hub 247

At Ninja hub 247 Store, we are committed to delivering authentic, high-quality books. If there is an issue with your order, we offer a fair and transparent return and refund process as outlined below.

Return Policy

Returns are accepted within 7 days of delivery for damaged or defective items. Items must be unused and returned in their original packaging. Proof of damage (photo/video) may be required for return approval.

Exchange / Replacement Policy

Exchange / replacement requests must be made within 7 days of delivery. Once approved, the exchanged / replaced product will be dispatched within 2–3 business Days and delivered with in 3-7 business days after the returned item is received and inspected. Delivery timelines may vary depending on location, but typically replacements will reach you within 7–10 business days.

Refund Policy

Once a return request is approved, we will process the refund within 3–5 business days. After processing, the refund will be credited to the original mode of payment within 7–10 business days, depending on the payment provider/bank.

1. Eligibility for Returns

Returns are accepted only under the following conditions:

  • You received a damaged, defective, or misprinted book

  • You received an incorrect book different from what was ordered

To be eligible, the item must be:

  • Unused and in original condition

  • Returned with original packaging and invoice

2. Return Request Timeline

  • Return requests must be raised within 48 hours of delivery.

  • Requests submitted after this period may not be accepted.

3. How to Request a Return

To initiate a return:

  • Contact our customer support through the details provided on our website

  • Share your order ID, issue details, and clear photos of the item

Our team will review the request and respond within a reasonable timeframe.

4. Non-Returnable Items

The following items are not eligible for return or refund:

  • Books damaged due to misuse or mishandling after delivery

  • Requests based on personal preference (content, language, or edition dislike)

  • Orders placed incorrectly by the customer

  • Items marked as non-returnable or final sale

5. Return Approval & Pickup

  • Once approved, return instructions will be shared with you.

  • Pickup or return shipping methods depend on location and courier availability.

  • Ninja Book Store reserves the right to reject returns that do not meet policy conditions.

6. Refund Process

  • Approved refunds will be processed after the returned item passes quality inspection.

  • Refunds will be issued to the original payment method.

  • Processing time may vary depending on banks or payment providers.

7. Replacement Policy

  • In eligible cases, we may offer a replacement instead of a refund, subject to stock availability.

  • Replacement items will be dispatched after the returned product is received.

8. Cancellation Policy

  • Orders can be canceled before dispatch only.

  • Once shipped, orders cannot be canceled.

9. Policy Discretion

  • Ninja Book Store reserves the right to make the final decision on all return and refund requests.

  • Any misuse of the return policy may result in restricted access to future returns.

10. Contact Us

For return or refund assistance, please reach out via the contact details available on our website.